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Exchanges, Returns, & Refunds

How do returns work?

Unopened orders are eligible for return for 30 days. If you have an open order please contact our team to see if it is eligible for return or exchange. We will email you a pre-paid FedEx return label so you can ship your item back for free. Once the

What is Grubby Farms exchange & return policy?

We accept returns and exchanges of unopened items within 30 days of the order being placed. Reach out to our customer care team to start your return. The Grubbly Guarantee is applicable for first-time orders of any item listed on, an

Can I return or exchange an unused product?

We accept returns of unopened items within 30 days of the order being placed. Just reach out to our customer care team to initiate a return. If it’s been more than 30 days, we're still happy to take a peep! Your order may still be eligible for store

Can I return or exchange an open product?

Because our returns are sent to some c’lucky chickens at nearby rescue groups, we can only accept unopened items. We want you and your flock delighted with your experience. If you are having issues with your open product we want to help. Please get i

What happens to my return?

We donate the goods and spread that Grubbly love!. That’s right, returned items are not restocked. Instead, we use it as an opportunity to give to flocks in need. Your return is shipped directly to our rescue partners that support chickens in need.

How long does a refund take?

It depends on your bank, but it typically takes 1 to 5 business days to see the refund in the account connected to the initial payment. If you use PayPal, refunds will be deposited to your PayPal account. Contact Grubbly Customer Care

My rewards/promo code was not applied to my order. Can I get a refund?

We’re happy to honor promos for eligible orders through the promotional period and rewards within 3 days of the order being placed. Reach out to our team, we’ll verify your order is eligible and issue a refund. Easy peasy!. If your order is ineligibl

What is Grubblys Risk-Free Guarantee?

First, we recommend checking out our feeding guide which is filled with tips and tricks for acclimating your flock to new food and snacks. If they are still turning their beaks up, we are happy to replace the item with a different comparably priced p