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Orders, Shipping & Delivery

How long does shipping take? Is there a shipping fee?

You can expect your Grubbly order to arrive within 4-8 business days. If it's been longer, or something doesn't seem right, get in touch with our team. Orders $40+ after discounts qualify for free shipping, orders $39.99 or less after discounts are a

Can I cancel or modify my order after its placed?

We understand mistakes happen! Once an order is placed, we cannot guarantee that it can be canceled or modified but our care team would be happy to help find a solution for you. Please reach out to us as soon as possible to cancel or modify your Grub

My order doesn’t seem right. What can I do?

Not delighted with your Grubbly Farms order? Get in touch with our care team. Our team is here to help! If your order arrives damaged or the product doesn't seem quite right we want to know. Get in touch and include photos if applicable. If you have

I received the wrong product. What now?

If you receive the wrong item in your order we will make it right. Please reach out to our care team as soon as possible to report your issue. Contact Grubbly Customer Care.

My order arrived damaged. What do I do?

Report damaged orders to our care team as soon as possible for a replacement. If applicable, please include a photo of the damage when you reach out. Contact Grubbly Customer Care.

My order was marked delivered, but I didn’t receive it. Where is it?

Most orders marked delivered turn up within 1-2 days but if it has been more than a day or if you have any concerns please reach out to our care team to investigate. Shipments including feed + smaller items will be shipped in separate packaging and s

I have a quality concern. How do I report it? Can I get an exchange?

We're committed to the health of your flock, if you have a quality concern we want to know. We'll make it right. Get in touch, include photos if applicable + the lot number on the packaging. This is key for our our investigation!. Contact Grubbly Cus

I have a question about my Grubbly Farms product purchased from Amazon or Chewy

We appreciate your support and trust in us!. If you snagged some Grubbly goodness from a third-party seller like Amazon or Chewy, we are happy to answer any questions you may have about your flock’s feed or snacks!. Contact Grubbly Customer Care.

My Grubbly Farms product from Amazon or Chewy is missing, arrived damaged, or just doesn’t seem right.

We're egg-cited to help answer any questions you have about your Grubbly Farms product, if it arrived with its feathers a bit ruffled, we recommend reaching out to the seller you purchased it from. They will be better equipped to assist you with any

I've been purchasing my flocks Grubbly items from Amazon/Chewy. Why would I buy from your site?

We would love to have you as a Grubbly peep! While sometimes Amazon has unbelievably fast shipping, there are so many perks to shopping for your fluffy ones directly from us! We do ask that you allow 5-8 business days for your order to arrive, but it